HOTEL POLICY

Hotel Policy

• Check-in: 2pm - Check-out: 12pm;

• Breakfast Courtesy. Served from 6:00am to 10am; (Sat, Sun and holidays untill 10:30am)

• We charge rate of 5% of ISS;

• We do not accept any sized animal in our hotel;

• Covered parking valet and car insurance - R$ 20.00 per day;

Prepayment Policy

• It will be charged to the card 30% of the total price of the reservation when making the reservation.

• The remaining amount will be charged at the hotel upon check-in.

Cancellation Policy

• When communicating with up to 05 days in advance: the amount paid will be refunded, minus administrative expenses.

• When statement after that period: the amount paid will not be refunded.

• If you cancel later or in case of no show, will be charged to the card the full amount.

• Reservations made up to 48 hours before check-in: will be charged on the card the full amount.

• reservas@flatpetras.com.br - (41) 3883-2313

Policy Related to Children and under 18

• 01 (one) child under 07 years accompanied by parents is free. 02 (two) children up to 07 years pay as an adult.

• People with less than eighteen years may only stay with their parents or legal guardian upon submission of supporting documentation (responsible and minor document proving kinship - birth certificate, ID or passport with the parent's name).

• For accommodation of unaccompanied minors is necessary for parents to send original hosting authorization with signature notarized, stating date of entry and exit, minor’s reason of hosting and phone numbers. The authorization shall be delivered to the reception at the time of check-in and will be filed together with the guest’s FNRH

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